Your privacy matters.

About this notice

China2U is an online store operated in Accra, Ghana. This notice explains what personal information we collect when you use the China2U app or contact the team, why we collect it, who we share it with and the choices you have. We handle personal information in line with Ghana’s Data Protection Act, 2012 (Act 843). Privacy contact: support@chn2u.com.

Information used by the service

• Account information: your name, email address, phone number and password (stored hashed).
• Shopping and delivery information: addresses, items ordered, selected product options, favourites and order history.
• Payment information: transaction references, amounts and payment status from payment providers. China2U does not ask you to send a card security code, password or Mobile Money PIN to support.
• Support information: the messages and order details you choose to share.
• Device push token: so we can send order status notifications. You can turn these off in your phone settings.
• Technical information: service and security logs needed to keep the app operating.

We do not collect your precise location, contacts, photos or advertising identifiers, and we do not use your information for advertising or tracking across other apps.

Why information is used

To manage accounts, process orders and payments, arrange delivery, provide order updates, respond to enquiries, protect the service and meet applicable record-keeping obligations. Marketing communications, if introduced, will have their own preferences and opt-out controls.

Who may receive information

• Paystack processes payments and receives your email address and the amount.
• Google Firebase delivers push notifications using a device token.
• Delivery partners receive your name, phone number and address for the orders they deliver.
• Our hosting provider stores the service data on servers it operates for us.
• Authorities, when the law requires it.

We do not sell personal information. Seller names on products do not give sellers access to your account.

Website storage and email requests

This website uses no analytics trackers or advertising cookies. If you prepare a support or deletion email, the information stays in the form until you open it in your email app, and it is only sent if you send that email. Our hosting provider keeps standard access and security logs.

Retention and deletion

Your account information is kept while your account is open. You can delete your account in the app (Account → Delete account) or by following the steps on the account deletion page; email requests are completed within 7 days. Your profile, addresses, cart, favourites and device tokens are removed at once. Records of completed orders, payments and refunds are kept for up to six years for accounting and consumer-protection obligations, with your account details removed from them. Backups expire within 30 days.

Your choices and rights

You can request access to your information, correction of inaccurate information, or deletion, and raise concerns about how it is used. Applicable rights depend on the relevant circumstances and law. You may also contact Ghana’s Data Protection Commission.

Use the account deletion page for deletion requests or contact support for privacy enquiries.

Security and changes

Information travels between the app and our servers over encrypted connections (HTTPS). Passwords are stored hashed, and access to customer information is limited to staff who need it to run the store. No system can promise absolute security. The China2U app is for adults aged 18 and over; we do not knowingly collect information from children. Changes to this notice are posted on this page with a new effective date.