China2U

ACCOUNT & DATA

Delete your China2U account.

Request removal of your account and associated personal information.

Fastest: delete in the app

  1. Open the China2U app and sign in.
  2. Go to Account and tap Delete account.
  3. Enter your password and confirm. Your account is removed immediately.

Orders that are still in progress must be completed or cancelled first.

Or request it by email

  1. Enter your account email or phone number and a reply email in the form.
  2. Open the prepared email, review it and send it to support@chn2u.com.
  3. We confirm you own the account, delete it within 7 days and reply to confirm.

You do not need the app installed to use this route. Removing the app from your phone does not by itself delete an account.

What is deleted

Your profile (name, email, phone), saved addresses, cart, favourites, notifications and device push tokens.

What is kept

Records of completed orders, payments and refunds are kept for up to six years for accounting and consumer-protection obligations, with your account details removed from them.

Deleting an account does not automatically cancel an order or refund a payment. Include any unresolved order issue so it can be handled separately.

For more information, read our privacy notice.

Prepare a deletion request

Use the identifier associated with your China2U account.

Never include passwords, card security codes or Mobile Money PINs. This form prepares an email; it does not submit a request directly.

Your email app will open with the details filled in. Review and send it to complete your request.